Bell / Valet

Title: Bell / Valet

Reports to: Front Office Manager

The Bell / Valet team member takes ownership of the guest experience in all public areas of the hotel. This position facilitates the guest experience for the entirety of their stay but has a primary role in the guest's arrival and departure from the hotel by providing valet parking services and assistance with luggage. The person is a source of knowledge for guests, providing suggestions for the best bike ride on a summer afternoon, an art studio on Pine Street, or a local mid-week dinner suggestion. This position works within the Front Office and closely with the Front Desk and Food and Beverage Teams.

Responsibilities:

  • Actively welcome and greet guests at the hotel entrance

  • Assist guests with arranging taxis or valeting their car

  • Assist guests with luggage storage 

  • Provide gracious, attentive and friendly service 

  • Inform guests with savvy knowledge of hotel, its services, the city and local’ happenings' 

  • Offer restaurant recommendations, directions, and tourist suggestions 

  • Own and follow through on guest requests, feedback and inquiries

Knowledge, Skills & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Possesses a gracious, friendly and fun demeanor. Positive, energetic attitude is a must

  • Knowledge of Burlington and other areas around Burlington and throughout Vermont

  • Ability to push / pull a bell cart with luggage up to 225 lbs. and lift / carry luggage, boxes and related items up to 80 lbs.

  • Ability to stand throughout entire shift and withstand all weather elements

  • Ability to work a varied and flexible schedule to include weekends, Holidays, overnights, and any shift within a 24-hour period.

  • Strong verbal and written communication skills in English; multi-lingual capability preferred

  • Ability to work independently and part of a team

  • Professional appearance and ability to comply with company grooming standards

  • Attention to detail and ability to prioritize responsibilities and requests

  • High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

We offer competitive pay and a benefits package.

Apply by answering a few questions to help us get to know you, below.

Hotel VermontLauren Sanderson